M Machine Build – Payment Terms & Conditions

M MACHINE BUILD

Payment Terms & Conditions

MSME Registered

UDYAM Registered

GST Registered

Corporate IT Solutions

1. General Terms

All prices are exclusive of GST unless otherwise specified.
Order confirmation shall be valid only after receipt of applicable advance payment, an approved purchase order and written confirmation from the client.
Delivery timelines shall commence only after receipt of advance payment, approved purchase order and final technical confirmation.
Hardware procurement, software licensing, assembly, testing, deployment scheduling and project execution shall begin only after receipt of applicable advance payment.
M Machine Build reserves the right to revise payment terms based on project scope, order value, client history and commercial risk assessment. Any such revision will be communicated to the client in writing prior to order confirmation and will not apply retroactively to an already-confirmed order.
All payments shall be made only to the official company bank account / UPI ID stated on the invoice or proforma invoice. M Machine Build will never request payment to a personal account or any alternate account communicated outside an official invoice.

2. Client Category Based Payment Structure

Client Category	Eligibility	Payment Terms
New Clients	First Time Buyer	Up to ₹1,00,000: 100% Advance Above ₹1,00,000: 70% Advance + 30% Before Dispatch Optional: Escrow / Milestone-Based Payment available — see Section 2A
Verified Corporate Clients	GST Registered, Verified Company	Up to ₹5,00,000: 60% Advance + 40% Before Dispatch Above ₹5,00,000: 50% Advance + 40% Before Dispatch + 10% Within 7 Days
Existing Clients	1+ Year Business Relationship	50% Advance + 50% Within 7 Days of Delivery Orders Above ₹10,00,000: 40% Advance + 50% Before Dispatch + 10% Within 15 Days
Preferred / Strategic Clients	3+ Years Relationship & Excellent Payment History	30% Advance + Balance Within 15 Days Approved Credit Facility up to 30 Days

Credit facility is not automatic and shall be granted solely at the discretion of M Machine Build, based on documented payment history and account verification.

2A. Escrow & Milestone-Based Option (For First-Time / High-Value Orders)

For clients who prefer additional assurance before placing trust in a new vendor, M Machine Build offers a milestone-based payment structure as an alternative to the standard advance model. This structure is designed to give first-time clients visibility and control at every stage, while still protecting committed project costs for M Machine Build.

Milestone 1 — Order Confirmation

30% advance to confirm the order, lock pricing and begin procurement.

Milestone 2 — Build / Assembly Verification

40% on completion of assembly and configuration, released after the client reviews build photos/videos or a live video walkthrough.

Milestone 3 — Pre-Dispatch

20% before dispatch, once final testing and quality checks are confirmed to the client.

Milestone 4 — Post-Delivery

10% within 7 days of successful delivery and installation sign-off.

A neutral third-party escrow service may also be used for orders above ₹5,00,000 if the client prefers, with escrow charges shared equally between both parties unless otherwise agreed in writing.

3. Verification Requirements

To keep onboarding transparent and equally accountable on both sides, the following verification is carried out before order confirmation:

GST Registration Certificate
PAN Card / Company PAN
Authorized Purchase Order
Official Company Email Address
Authorized Contact Details
Billing & Delivery Information Verification

In return, M Machine Build provides its GST Registration, UDYAM/MSME Certificate, PAN, registered business address and authorized contact details upfront to every client, so verification is mutual rather than one-sided.

4. What the Client Receives in Return

A written, itemized quotation/proforma invoice before any advance is collected.
Progress updates at each milestone, including build photos, videos, or a live walkthrough call on request.
A pre-dispatch quality check confirmation shared with the client before final payment is due.
Standard manufacturer/OEM warranty on all hardware, passed through in full to the client.
A formal invoice and delivery challan accompanying every shipment.
Dedicated post-delivery support contact for installation and warranty assistance.

5. Custom Orders & Special Procurement

Custom Workstations
Servers & Storage Solutions
AI Workstations
Enterprise Networking Solutions
Imported Hardware
Software Licenses
Specially Procured Equipment

Once procurement, licensing, assembly, configuration or project execution has commenced, cancellation shall not be permitted and advance payments shall be treated as non-refundable, as these amounts directly cover supplier and component costs already committed on the client’s behalf.

If M Machine Build is unable to fulfil a confirmed order due to its own inability to procure, build, or deliver the agreed product, any advance paid (less documented non-recoverable supplier costs already committed) shall be refunded to the client within 15 working days.

6. Ownership of Goods

All supplied equipment, hardware, software licenses, accessories, components and associated infrastructure shall remain the property of M Machine Build until full payment has been received and cleared.

7. Delayed Payment Policy

In case of overdue payments, M Machine Build reserves the right to suspend:

Deliveries
Pending Dispatches
Installations
Technical Support
Warranty Assistance
AMC Services
Future Supplies
Ongoing Project Execution

A written reminder will be sent at least 3 days before any suspension of services, giving the client a fair opportunity to clear dues or raise any genuine dispute.

Services shall resume once all outstanding dues are cleared.

8. Delay on M Machine Build’s Part

Equally, if delivery is delayed beyond the timeline confirmed in writing at order confirmation, solely due to reasons attributable to M Machine Build (excluding supplier delays, force majeure, or client-side delays in approvals/payments), the client shall be entitled to a revised delivery commitment in writing, and may, at their discretion, renegotiate the remaining payment schedule before releasing further milestone payments.

9. Dispute Resolution

In the event of any disagreement regarding quality, specifications, delay, or payment, both parties agree to first raise the matter in writing and attempt good-faith resolution directly between authorized representatives within 7 working days. If unresolved, either party may refer the matter to mediation before pursuing formal legal proceedings, in order to protect the business relationship wherever possible.

10. MSME Compliance & Statutory Protection

M Machine Build is a registered MSME/Udyam enterprise and operates in compliance with applicable laws and regulations.

Delayed payments shall be governed by the provisions of the MSME Development Act, 2006 (MSMED Act, 2006), including:

Section 15
Section 16
Section 17
Section 18

All payments must be completed within the timelines mentioned in the quotation, invoice, agreement, work order or purchase order.

11. Acceptance of Terms

Acceptance of any quotation, proforma invoice, purchase order, work order, advance payment, delivery, installation or commencement of services shall constitute acceptance of these Payment Terms & Conditions.

12. Jurisdiction

Any dispute arising out of commercial transactions with M Machine Build shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra, India.